Frequently asked questions
Details to make choosing and caring for your piece easier.
What are the stones made from?
Our decorative brooches use glass stones or glass crystals, with glass imitation pearls or resin where listed. They are not represented as natural precious gemstones. See each product page for its specific materials.
What size are the brooches?
Each product page lists height × width in millimeters and includes a dimension guide. Each design has one fixed size and color.
How should I wear and care for a brooch?
Attach using the back pin clasp, taking care around delicate fabrics. Follow the product-specific care instructions. Avoid soaking, perfume and abrasive cleaners. Resin and imitation-pearl details need particular care around heat and solvents.
Where do you ship?
We ship to the 50 United States and Washington, D.C. U.S. territories and APO/FPO addresses are not supported.
How much does shipping cost?
All orders receive free standard shipping. Shipping is $0.00; there is one delivery service.
When should I expect delivery?
Handling takes 1–2 business days, followed by an estimated 3–4 business days in transit. Estimated total time is 4–6 business days, not a delivery guarantee.
How is the order cutoff calculated?
The cutoff is fixed at 07:00 PM CST (GMT−06:00), without daylight saving changes. Business days are Monday–Friday, excluding U.S. federal holidays. Before-cutoff orders count from that business day; at-or-after-cutoff, weekend and holiday orders count from the next business day.
Can I return a piece?
Request a return within 30 calendar days of receipt. Change-of-mind returns must be unused, in original condition and original packaging. Contact us with your order number and reason for authorization before sending to our company address.
Who pays for return shipping?
We cover return shipping for our errors, damaged items or defective items. You cover change-of-mind return shipping. There is no restocking fee. Report damaged, defective or incorrect items even if ordinary return conditions cannot be met.
When will I receive an approved refund?
An approved refund is returned automatically to the original payment account within 10 calendar days.
How can I ask about payment or order status?
Contact [email protected] with the relevant details. Never send card numbers or security codes by email.